Contact Our Support Team
We provide professional WordPress maintenance for UK businesses. While our technical hub is based in Reading, Berkshire, we operate an efficient ticket-based support system to ensure every request is logged, tracked, and resolved.
Submit a Support Ticket
Please provide as much detail as possible so our developers can assist you quickly.
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Reading, Berkshire
Local UK Support
Our core team operates from Reading, ensuring your data and support remain within the UK. To maintain our high service standards and competitive pricing, we do not offer walk-in or telephone support as standard.
Frequently Asked Questions
What are your support hours?
Our standard support hours are Monday to Friday, 9:00 AM to 5:30 PM GMT. Emergency critical issues for Gold and Platinum clients are monitored 24/7.
How quickly will you respond?
We aim to acknowledge all tickets within 2 business hours. Resolution times depend on the complexity of the task and your specific Service Level Agreement (SLA).
Can I speak to someone on the phone?
Telephone consultation is available for Platinum plan members or by prior arrangement for specific projects. For efficiency, we find the ticket system allows for better technical tracking and documentation.