WordPress forms and email
Contact form says “sent”, but nothing arrives? I’ll fix it.
Enquiries that never reach you, order emails your customers don’t get, password resets that go nowhere. A form can look fine to a visitor while every message quietly disappears. I find out where they’re going missing and fix it.
A fixed £119 covers finding the problem and up to 90 minutes of fixing it.
- A backup before I touch anything
- You talk to the person fixing it
- Confidential, NDA on request
- Updates by WhatsApp, phone or email
Losing enquiries today? Emergency fixes start within the hour once we accept your job and have access, when we’re available.
Thanks, your message has been sent.
We’ll be in touch soon.
Fixed
What was wrong
Emails sent from the web server, not your email provider
- Sending through your email account
- Every form tested
Is this what you’re seeing?
If your forms or emails are doing any of these, you’re in the right place. Seeing something different? Tell me what’s happening.
“Sent”, but nothing arrives
The form says thank you, but the enquiry never reaches your inbox.
Emails land in spam
Messages from your site go to junk in Gmail or Outlook, for you or for your customers.
Password resets don’t arrive
You, your staff or your customers can’t reset a password because the email never comes.
Order emails go missing
Customers don’t get order confirmations, or you don’t get told about new orders.
Stopped after a move
Emails stopped after you changed hosting, or moved your email to Google Workspace or Microsoft 365.
Broken after an update
A form stopped working after a plugin update, or after adding reCAPTCHA or another spam check.
Going to the wrong person
Enquiries go to an old address, a former employee or nobody at all.
Flooded with spam
Real enquiries are buried under junk submissions, or your spam check blocks genuine customers.
Why WordPress emails go missing
Out of the box, WordPress hands its emails to the web server it runs on. That server isn’t your email provider, so Gmail, Outlook and other mail services often treat its messages as suspicious. Some are put in spam, and some are thrown away without anyone being told.
The fix is usually to send your site’s emails through your real email account, using SMTP, and to make sure your domain has the right SPF, DKIM and DMARC records. Those records tell other mail services that your site is allowed to send email for your business.
Sometimes it isn’t email at all. The form may be sending to an old address, its notification may be switched off, or a plugin update may have broken it. I check the form and the email delivery separately, so I fix the part that’s actually wrong.
Included in every forms and email fix
- Finding whether the form or the email delivery is at fault
- Sending your site’s emails through your email provider, such as Google Workspace or Microsoft 365
- Checking your SPF, DKIM and DMARC records, and telling you exactly what to add if any are missing
- Testing every form on your site, not just the one that failed
- A full backup before I change anything
- A plain-English note: what was wrong, what I did, and what to check in future
Changing your domain’s records needs access to wherever your domain is managed. If you don’t know where that is, I’ll help you find out.
Form plugins I work with
Whichever plugin your forms were built with, the checks are much the same: where the form sends, whether it saves a copy, and how the email leaves your site.
Forms can do far more than send messages, too. On one coffee importer’s shop, a Forminator form’s calculation fields set every product price and the delivery charge, so the “shop” was really a form. I’m used to finding out what a form is actually doing before I change it.
Forms
- Contact Form 7
- WPForms
- Gravity Forms
- Forminator
- Elementor forms
- Fluent Forms
Email and spam
- WP Mail SMTP
- FluentSMTP
- Google Workspace
- Microsoft 365
- reCAPTCHA and Cloudflare Turnstile
- FluentCRM
Forms and email pricing
One fixed price for most form and email problems. Connecting other systems is quoted first.
Fixed price
Forms and email fix
£119
Finding the problem and up to 90 minutes of fixing it. Most form and email problems fit in that.
- Finding why messages aren’t arriving
- Up to 90 minutes of fixing
- Every form on the site tested
- A plain-English note of what I did afterwards
Priority start
+£49
I start work on your site within 2 working hours. Working hours are 9:00 to 17:30, Monday to Friday.
Add it by ticking the box on the order form
Forms connected to other systems
Forms that should add contacts to a CRM or mailing list, such as HubSpot, Mailchimp or FluentCRM, or pass data through Zapier. £75 an hour, with an estimate first.
Ask for an estimateIf it turns out bigger
I’ll stop and tell you what’s wrong and what it would cost before going further. You’re never charged more without agreeing first.
Prices are final. I’m not VAT registered, so there’s no VAT to add.
How it works
1
Order and tell me what’s missing
Which form or email, where it should go, and roughly when it stopped arriving.
2
Give me access
You add me as a user in WordPress, so you never need to send me your password. If your domain’s records need changing, I’ll show you how to give me access there too.
3
I find and fix the problem
I take a full backup, then check the form and the email delivery separately, fix what’s wrong and send test messages.
4
You check your inbox
You check that my test messages arrived, and I send you a plain-English note of what I did.
Common form and email problems
Plain-English guides, if you’d like to try a few safe checks yourself first.
- WordPress contact form says sent, but no email arrives
- WooCommerce checkout not working: what to check, in order
Not sure this is the right service?
This page is for forms and emails. If something else is wrong, one of these may suit you better.
Is the whole site broken?
If pages show errors or a white screen, start with a WordPress repair.
See WordPress RepairA shop problem?
If customers can’t pay, or orders and prices are wrong, see WooCommerce support.
See WooCommerce SupportNeed a form changed, not fixed?
A new field, a new form or a different recipient is a website change, from £39.
See Website ChangesForms and email questions
Why does my form say “sent” when nothing arrives?
The form only knows that it handed the message over for sending. It can’t tell whether Gmail or Outlook accepted it. Most often, the email is rejected or put in spam because it was sent from your web server rather than through your email provider.
Do I need to change my email provider?
No. I set your site up to send through the email account you already have, such as Google Workspace or Microsoft 365.
Can you get back the enquiries I’ve already missed?
Sometimes. Some form plugins keep a copy of every submission in WordPress, and some don’t unless that’s switched on. I’ll check yours and tell you what’s there.
Will my emails stop going to spam?
No one can promise every email reaches the inbox, because each mail service makes its own decisions. What I can do is fix the usual causes: emails sent from the wrong server, and missing SPF, DKIM or DMARC records.
Do you need access to my domain?
Only if your domain’s email records need adding or changing. That’s done wherever your domain is managed, for example GoDaddy, 123 Reg or Cloudflare. If you’d rather make the change yourself, I’ll tell you exactly what to add.
Do you work on sites you didn’t build?
Yes. Whoever built your site, I’ll find out how its forms and emails are set up before changing anything.
Do I need to give you my password?
No. You add me as a user in WordPress with my own login, so your password stays yours. You can remove me as soon as the job’s done.
How much does it cost?
Most form and email problems are a fixed £119, which covers finding the problem and up to 90 minutes of fixing it. Connecting forms to a CRM or mailing list is £75 an hour, with an estimate first. I’m not VAT registered, so there’s no VAT to add.
Let’s get your enquiries arriving again
Or message me on WhatsApp